Moving from Vietnam
Moving to Japan
The process of moving to Japan
We will explain the process clearly, from applying for your move to delivery to your new address.
- Site visit and meeting
- Checking what items you cannot take with you when moving.
- Packaging material delivery
- Submission of required documents
- Collection process: Packing and packing list creation using NX.
- Payment *1
- Air freight and sea freight
- Declaration of unaccompanied baggage during baggage inspection at the arrival airport in Japan
- Deposit of the baggage declaration form after verification at the airport arrival lobby.
- Import customs clearance and delivery arrangements
- Delivery of your package
- *1 For corporate payments, invoices will be issued at a later date.
Regarding new inquiries
For new inquiries, please contact us via the email address below.
Regarding the site visit
We will assess the total amount of household goods in your home and confirm the volume of items for each transportation method.
For those employed by companies, if there are company regulations, we will check whether the amount of luggage falls within those limits.
- Regarding remote site visits
We will review the photos of your package attached to your email and the package list in the Excel spreadsheet.
Import prohibited items
There are certain items that cannot be shipped as part of a moving shipment. If prohibited items are discovered by Japanese customs, they may be confiscated, destroyed, fined, or subject to delays in customs inspection.
Please read the list of prohibited items carefully and ensure that your luggage does not contain any prohibited items.
We provide detailed information on what you can and cannot bring, as well as taxable items, separately for food, daily necessities, souvenirs, etc.
Important points regarding different types of luggage
Packaging material delivery
Packing is included in the moving day service, but if you wish, we can deliver some packing materials in advance.
If you are unsure how to pack fragile items or other items, please contact our staff, or we can pack them for you on the day of delivery.
Sorting
The key to a successful move is sorting. Please sort your belongings before the pickup date.
The sorting stickers will be delivered along with the materials.
Pickup work
An NX staff member will come to your location to pick up and pack your items.
- * We will handle the reservation for moving items to the condominium and the deposit procedures in advance.
- On the day of the work, please make sure that you have your passport, valuables, and items to be returned to you by the owner (remote control, keys, documents, etc.) with you before the workers enter the premises.
Please be careful, as if it gets mixed in with your other belongings, it will result in a loss of valuable time before your departure, as you will have to unpack all the boxes again or come to our warehouse to pick it up.
[Important] Upon your return to Japan: Please declare any unaccompanied baggage.
Upon your return to Japan, please be sure to complete the following two procedures.
- Receive an entry stamp in your passport.
- Declare unaccompanied baggage at the arrival airport.
Arrangements for import customs clearance and delivery.
Upon arrival of your package in Japan, NX Japan will contact you to inform you of its arrival and arrange a delivery date.
For more information, please visit the NX international moving service, Heartliner website.
NX's international moving service, Heartliner: "Helpful Tips for International Moving"
Moving to another country
Leveraging NX's unique global network, which connects 900 locations in 396 cities across 56 countries/regions, we will support your move.
In some countries, you may not be able to import your belongings if you do not have a visa and work permit in place. However, NX has local NX offices that have the latest customs information for countries other than Japan, so you can entrust your move to us with peace of mind.
You can find NX moving locations overseas, including in Asian countries, by searching for "NX Overseas Moving Heartliner" below.
We can also arrange various other services.
Please contact us with your wishes and preferences for more details.