Sea-pack / Mini-pack

Sea-pack and mini-pack are services in which all baggage is packed by the customer.
Sea-pack is 0.8 m³, and mini-pack is 0.4 m³, and thus fees are set for small volumes of baggage. Both of these are pack products in which items are separately shipped “unaccompanied” to Japan door-to-door simply and inexpensively.
In the case that the customer is not personally returning to Japan and is only sending baggage, the method for customs clearance on the Japan side is different (The baggage is not handled as “unaccompanied” separately shipped items.)

Key point 1
Documents are required in accordance with the domestic laws of Australia, and the laws and regulations of Japan.
In the case of household-moving baggage, documents are needed for customs clearance. Nevertheless, customs-clearance procedures will be carried out by Nippon Express.

Key point 2
Baggage should be packed securely.
The baggage will be transported over a long distance by aircraft, trucks, and so on. During transport it will be subject to vibrations, impacts, and significant changes in temperature and humidity due to the weather and climate, and there is sometimes also a risk of theft. Therefore, it is necessary to pack in the optimal way taking into consideration the safety of the baggage.

Key point 3
Sometimes taxes are levied on importing (customs duties and domestic consumption taxes), and sometimes items are prohibited or subject to restrictions.
There are items regarding which carriage from Australia is prohibited or subject to restrictions, and items regarding which importing into Japan is prohibited or subject to restrictions.
Furthermore, some items are subject to taxes levied on importing (customs duties and domestic consumption taxes), and special fees.

Key point 4
It is important to purchase insurance to cover baggage.
In order to minimize the damages in the event that there is an accident involving your valuable baggage, we recommend declaring the price at which it would be possible to repurchase the baggage.

*When you are returning to Japan, it is necessary to report “unaccompanied” separately shipped items, so please do not forget to do this. For details, please contact Nippon Express Australia.

Even though what is being transported is household-moving baggage, in accordance with laws, taxes on importing (customs duties and domestic consumption taxes) may be levied, and the importing of some items may be prohibited, etc. If you have any questions in this regard, please contact Nippon Express Australia.

The following items cannot be accepted.

Narcotics & stimulants, smoking devices & equipment, opium poppy or cannabis seeds, poisons Swords, pistols, imitation pistols, weapons, ammunition, explosives, dangerous goods (sprays, matches, benzine, thinners, oxidizers, etc.)
Counterfeit, altered, or imitation currency, bonds & securities
Letters, pornographic products (magazines, videotapes, photographs, etc.)
Items that infringe upon trademark rights, patent rights, or copyrights
Items subject to the Washington Convention, plants (with soil) & seeds
Pharmaceuticals, dairy produce, meat, fresh food
Precious metals, jewelry
Precision machinery such as computers
Musical instruments

*Please take care not to end up packing your passport and airline tickets together with your baggage.

In the case of sea-pack/mini-pack, the customer packs all of the baggage, so we send specialized cardboard boxes for overseas-household moving in advance. It is also acceptable for customers to use their own cardboard boxes, etc.
If you wish for Nippon Express to pack fragile items and so on, this can be arranged for a separate fee. Please do not hesitate to consult us.

When we deliver the cardboard boxes, we will ask for a deposit of A$50.00. The deposit that we have received will be deducted from the amount of your bill. If you do not need the boxes that we have delivered, and wish to leave your baggage at our company, we will return the deposit to you after subtracting the fee for the return.

Any combination of the small, medium, and large (S, M, and L) specialized cardboard boxes for overseas-household moving can be used as long as this fits within the set capacity for sea-pack/mini-pack (0.8 m³/0.4 m³). If you will be preparing the baggage on your own, please make sure that the total of the three dimensions is 170 cm or less, and that no single dimension exceeds 170 cm.
In the case of suitcases, please do not lock them when leaving them with us, since customs may want inspect them. The envisioned weight per suitcase is 25 kg.

• Please pack heavy items into small cardboard boxes, and light items into large cardboard boxes.
• Pack items that can serve as cushions at the bottoms and tops of the cardboard boxes.
• Make sure to thoroughly wrap fragile items individually in soft paper or bubble wrap, etc.
• Pack flat items such as plates vertically.
• Do not leave gaps inside the cardboard boxes.
• After you have finished packing, write a shipping mark as follows in bold letters in a clear location on the outside of the cardboard boxes. If a cardboard box contains fragile items, write “FRAGILE” on it.

▼E.g.
MR. A. YAMADA…… Write your name in English as it is shown on your passport.
TOKYO……………… Write the destination in English.
C/NO. 1…………… Starting from “1,” assign consecutive numbers to each of the cardboard boxes and write them on the boxes.

Even in the case of household-moving baggage that is being transported when returning to Japan, customs procedures are required. Although the declaration to customs will be carried out Nippon Express, you will need to fill out a single-pack application form for the procedures. Please have the application form ready by the date that we collect your baggage.
The single-pack application form is a document required for customs clearance, and at the same time, it serves as our transport contract with the customer and a letter of attorney for export customs clearance. Your baggage will be transported based on this contract, so when you fill it out, please make sure that it is free from errors. The sheet for the single-pack application form can be downloaded by clicking below.

• Single-pack application form

We will collect the cardboard boxes that you have packed independently. Before our employees visit your home, please prepare by writing shipping marks on the cardboard boxes in which your baggage has been packed, and sealing the boxes closed. Also, identification needs to be presented in accordance with Australian security standards, so please have this ready.
Please note that we are not open for business on Saturdays, Sundays, and national holidays.

The charges for sea-pack/mini-pack are paid for at the time of baggage collection. For payment, we accept, cash or credit card (Visa or MasterCard). Please note that we are unable to accept personal checks.
In the case of payment by credit card, we charge a separate 3% handling fee.
Please note that there is a possibility that costs may arise such as taxes levied on baggage in excess of the duty-free allowance (customs duties and domestic consumption taxes), animal and plant quarantine fees, food inspection fees, and other additional costs based on conditions of estimation, and that in such cases, Nippon Express in Japan will additionally charge you for these.

Nippon Express in Japan will call the contact telephone number written on the single-pack application form, and have an initial meeting with you regarding information on the documents required for import customs clearance, and the date of baggage delivery.
In the case that the “Declaration of Unaccompanied Articles” form that you have submitted at the time of your entry into Japan has not been received by the Nippon Express counter for receiving the “Declaration of Unaccompanied Articles” form, it will be necessary for you to send this by postal mail to Nippon Express together with other required documents such as a copy of your passport. Therefore, in such cases, please contact whichever of the following branches is nearest to you, and do not wait to be contacted by Nippon Express.

Overseas Removals Branch Customer Service Division Import Sales Center
TEL. 81-3- 5495-1825
FAX. 81-3- 5495-1883
5-7-28, Higashi-shinagawa, Shinagawa-ku, Tokyo 140-00028

Nagoya Overseas Removals Branch Nagoya Operation Center Import CS Group
TEL. 81-52- 857-12311
FAX. 81-52-259-2206
Asahi Seimei Building 2F, 5-24-14 Sakae, Naka-ku, Nagoya, Aichi 460-0008

Osaka Overseas Removals Branch Kobe Operation Center Kobe Sales Group
TEL. 81-78-871-4315
FAX. 81-78-871-4561
1 Maya Futo, Nada-ku, Kobe, Hyogo 657-0854

Fukuoka Shipping Branch Overseas Removals Group
TEL. 81-92-291-8826
FAX. 81-92-271-6763
Sekijocho 12-10 Hakata-ku, Fukuoka, Fukuoka 812-0032

We will have an initial meeting in advance, and then visit your home to deliver your baggage on the specified day. In principle, the baggage is delivered to the front of your door.
In the case that taxes (customs duties and domestic consumption taxes, etc.) and so on have been levied during import customs clearance, you will be asked to pay such when your baggage is delivered.

In the event that breakage, etc. has been discovered after the delivery of baggage, please contact the branch that oversaw the delivery.
Nevertheless, we are unable to provide compensation for items that are not written on the single-pack application form. Furthermore, please note that the declared price that you have written on the application form will be the upper limit of the amount of insurance money paid.
Reports regarding damages can only be accepted within one month of the time of baggage delivery.