FAQ

Due to restrictions under the Pharmaceutical Affairs Law, the total number of soap products is limited to 24.

Import customs clearance in Japan requires a "declaration of unaccompanied baggage." Import customs clearance begins after you submit the "declaration of unaccompanied baggage" to customs at the arrival airport in Japan, so we cannot deliver your order the day after your return. There is also a way to complete the unaccompanied baggage declaration procedure during your temporary return to Japan, so please consult with our representative.

We can store your packages in Malaysia even if you haven't decided on a permanent address yet. As long as you have all the necessary documents for import customs clearance at your destination, we can hold your packages there for a while and deliver them to you once you've decided on your new home. If you don't have all the customs documents, we can adjust the shipping date, and we can also store your packages for an extended period.