Handling of Personal Information

Please read this document before providing personal information to NIPPON EXPRESS HOLDINGS, INC. (hereinafter referred to as the “Company” or “we”). Upon your consent, we will provide the products and services of our group companies requested by you and handle various matters accordingly.

1. Purposes of Use of Personal Information

When acquiring personal information about you, we will clearly state, notify, or publicly announce the purpose in advance. We will use such information within the scope of that purpose, lawfully and fairly. The primary purposes of use of personal information include: developing and providing our group’s products and services; providing information about products and services; conducting business-related surveys and analysis; conducting questionnaires; concluding and performing contracts; debt collection and debt fulfillment; exercise of rights, fulfillment of obligations, and management of information for shareholders as required by law; procedures related to personnel and labor affairs such as recruitment; compliance with various laws and regulations; responding to inquiries and complaints; distribution of announcements and newsletters; marketing activities; IR activities and sustainability activities; identity verification; and other related operations. We will collect personal information, such as your name, contact information (address, telephone number, fax number, email address, etc.), date of birth, age, gender, nationality, employer information, transaction history, information collected on our group company websites using cookies, etc. However, should it become necessary to use your personal information beyond the scope of these purposes, we will obtain your prior consent.

2. Methods of Acquiring Personal Information

We will acquire personal information by lawful and fair means within the scope necessary for our business operations.

3. Provision and Outsourcing of Personal Information

Except as required by law, we will not disclose or provide your information to third parties without your permission. When providing your personal information to external parties, such as contractors, we stipulate in the contract that they must implement information management equivalent to ours and regularly verify their management systems.

4. Joint Use of Personal Information

We may share personal information with our group companies.

Personal Information Subject to Joint Use
Your name, address, telephone number, fax number, email address, date of birth, age, gender, nationality, employer information, transaction history, content of inquiries and complaints, information collected on our group company websites using cookies, etc.
Scope of Parties Engaged in Joint Use
The Company and its group companies in Japan
* For details on the group companies in Japan, please refer to the link below:
https://www.nipponexpress.com/privacy/pdf/companies_subject_to_joint_use.pdf
Purpose of Joint Use
As stated in “1. Purposes of Use of Personal Information” above
Name, Address, and Representative of the Management Responsible for Joint Use
NIPPON EXPRESS HOLDINGS, INC.
2 Kanda-Izumicho, Chiyoda-ku, Tokyo 101-0024, Japan
Satoshi Horikiri, President, Chief Executive Officer and Representative Director

5. Security Measures for the Protection of Personal Information

Personal information provided by you will be managed appropriately. We implement appropriate and reasonable protective measures from both technical and administrative perspectives to prevent leakage, loss, or damage of personal information.
When entrusted with your personal information, we implement the following measures:

Establishment of a personal information protection system (appointment of responsible personnel, clarification of roles and responsibilities, establishment of emergency reporting systems, etc.)
Measures to prevent unauthorized access from external sources
Conducting regular inspections and audits
Implementation of internal training on personal information protection and appropriate handling
Understanding the external environment (when transferring data outside of Japan, confirmation of the personal information protection laws of the destination country and the personal information protection measures of the destination company)

Furthermore, we designate an officer responsible for protection and management for each division handling an individual’s personal information. Under the direction of this officer, we ensure proper protection and management of personal information.

6. Handling of Information Outside of Japan

When moving overseas, for example, we may provide your personal information to third parties located overseas (including our group companies) in order to transport your entrusted belongings to your designated overseas destination.
In such cases, please refer to the following for information regarding the recipient’s country, the personal information protection system in that country, and the measures implemented by the recipient to protect personal information:
(Personal Information Protection Commission Japan Website: https://www.ppc.go.jp/enforcement/infoprovision/laws/)

7. Notification of Purpose of Use, Disclosure, Correction/Addition/Deletion, or Suspension of Use/Erasure/Suspension of Provision to Third Parties/Disclosure of Third-Party Provision Records (hereinafter referred to as “Disclosure, etc.”)

We take appropriate measures to ensure your personal information is accurate and up-to-date. If you wish to request Disclosure, etc., of information concerning yourself, please contact the Complaints and Consultation Desk for Personal Information below. After verifying your identity, we will respond promptly within a reasonable scope. In such cases, a fee may be charged in accordance with our regulations.

8. Personal Information of Minors

We provide the same level of protection for personal information provided by minors as we do for adults. However, for individuals aged 15 or younger, we may obtain consent from a parent or guardian, as necessary.

9. Collection of Access Log and Use of Web Beacons and Cookies

To improve our website for your satisfaction, we collect statistics on how you use our website. To gather this statistical data, certain pages use technologies, such as web beacons and cookies, to track the number of times specific pages are accessed. Data obtained through these web beacons and cookies will be used for the purposes outlined in “1. Purpose of Use of Personal Information” above and for improving our website.

10. Security of This Site

This site uses SSL encrypted communication to protect your personal information when it is transmitted. We also manage your information on secure dedicated servers to prevent unauthorized access and information leaks from external sources.

11. Personal Information Inquiry Contact

Complaints and Consultation Desk for Personal Information, Compliance and Risk Management Division

Address	2 Kanda-Izumicho, Chiyoda-ku, Tokyo 101-0024, Japan
E-mail

Established on April 20, 2026