FAQ about International Air Transport
FAQ about International Air Transport
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Please contact us at the "International Air Transport Inquiries" section below.
For inquiries via the web, we will contact you from the most appropriate sales representative based on the nature of your inquiry. For inquiries by phone, please select the contact information based on the prefecture where you live or work, and then call the listed phone number.
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We will provide you with a quote for the most suitable air freight service based on your specific transportation requirements.
Please note that price lists are available for some services. Please select the service that best suits your needs from the following door-to-door international shipping services (SKY-EX). Please also check the list for countries where we currently do not accept shipments, restrictions on acceptance, and items we cannot ship.
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Please feel free to contact us, as our sales representative will contact you to ask for the necessary information for a quote. We will ask for the following information, so please have it ready.
- Where is it coming from? (Sender's name, address, etc.)
- Where to send it? (Consignee's name, address, etc.)
- What kind of items (contents of the goods being shipped, etc.)?
- How much (size, weight, number of items to be shipped, etc.)
- By when (deadline, etc.)
- Who will pay for the shipping costs (e.g., trade terms)?
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Upon your request, we can arrange for insurance to be taken out on your behalf.
For more details, please contact our sales department.
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There are items whose transportation and import/export are restricted or prohibited by laws, regulations, and terms and conditions.
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International shipping of food products is possible.
However, this is conditional on complying with the laws, regulations, and rules of both the sending country (exporting country) and the receiving country (importing country). Some of these regulations and rules apply not only to business shipments but also to personal shipments, so thorough checking is necessary beforehand.
Additionally, we are unable to accept orders for some services. Please contact our sales department for details.
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It is possible to transport animals (pets) as air cargo.
The exporting country and the importing country must meet the legal requirements and conditions set by both countries before transportation. Some countries and airports may not accept shipments. Conditions also vary depending on the airline.
Additionally, we are unable to accept orders for some services. Please contact our sales department for details.
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It is possible to transport dangerous goods as air cargo.
The following dangerous goods must be transported in accordance with the documentation and packaging requirements stipulated by the IATA (International Air Transport Association) Dangerous Goods Regulations. In addition, you must inform us in advance that the goods are dangerous goods before transport.
Additionally, we are unable to accept orders for some services. Please contact our sales department for details.
- Explosives
- Gases (high-pressure gases, liquefied gases, dissolved gases, cryogenic gases)
- flammable liquid
- Flammable solids, spontaneously combustible substances, and substances that produce flammable gases upon contact with water.
- Oxidizing substances, organic peroxides
- Substances that easily transmit poisons and viruses
- radioactive material
- corrosive substances
- Other hazardous materials (magnetic materials, anesthetic, toxic, or other similar liquids or solids that cause extreme discomfort to passengers or flight crew)
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We can ship your moving belongings overseas.
For international moves, please contact our dedicated service desk via the following website.
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International air transport typically involves loading cargo tightly onto aircraft pallets with other goods and securing them with special netting, requiring more robust packaging than domestic transport. Therefore, shippers must ensure their cargo is adequately packaged to prevent damage during transport and to avoid harming other goods. We also request that each package be marked with a case mark or other identifying mark to identify the cargo.
We also offer packing services, including transferring items to stronger boxes. Please consult with our sales representative before shipping.
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Yes, each service has its own dedicated tracking system.
Please have your tracking number (Tracking No., Air Waybill No., etc.) ready and contact our sales office.
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Please contact us Monday through Friday, excluding Saturdays, Sundays, and public holidays, between 9:00 AM and 6:00 PM.
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Yes, it is possible.
From pickup to delivery, we can offer various transportation options to many countries.
For more details, please contact our sales department.