Information Regarding Personal Data Subject to Disclosure

Name of business operator

Nippon Express Co., Ltd.

Personal Information Manager

Executive Officer in charge of Compliance and Risk Management
Contact information: Phone 03-5801-1111 (main number)

Purpose of use of personal information subject to disclosure

  1. * Employee information (including former employee information) is used for employment management and business communication.
  2. * Personal information of job applicants will be used for contacting applicants and managing the recruitment process.
  3. * The personal information of those who submit inquiries will be used for contacting and responding to those inquiries.
  4. * Customer information is used for business negotiations, various business communications, order processing, and billing and payment operations.
  5. * Customer information is used for providing our products and services and other related operations.
  6. * Shareholder information is used for information disclosure, distribution of materials, and contact purposes.

Contact information for inquiries regarding the handling of personal information subject to disclosure.

Complaints and Consultation Desk for Personal Information, Compliance and Risk Management Division

Address101-8647
2 Kanda Izumicho, Chiyoda-ku, Tokyo
telephone number03-5801-1111 (Representative)
Weekdays 9:00 AM - 12:00 PM, 1:00 PM - 5:00 PM (excluding Saturdays, Sundays, New Year's holidays, and public holidays)
Fax number03-5801-1985

For requests regarding the disclosure of personal information, please contact us here.

個人情報に関するお問い合わせ 

  1. * Regarding your visit to our company
    We regret to inform you that we cannot accept requests made in person at our office.

Information on requests for disclosure of personal information, etc.

This document outlines the procedures for requesting notification of the purpose of use, disclosure, correction/addition/deletion, or suspension of use/erasure/suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") of personal information (personal information stored in a database) based on the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"). Requests for disclosure, etc. of personal information from the individual concerned will be handled promptly within a reasonable scope after certain procedures have been followed.

Index

Billing Contact

Please fill out our designated form and send it by mail to the following contact address. Please also attach documents proving your identity. It would be appreciated if you would write "Disclosure Request Documents Enclosed" on the envelope.

Shipping address

101-8647
NX Group Building, 2 Kanda Izumicho, Chiyoda-ku, Tokyo
Nippon Express Co., Ltd. Personal Information Inquiry Desk

Documents to be submitted when making a request

To make a request, please download one of the following application forms from "A. Our prescribed application forms," fill in all the required information, and sign and seal it. Once you have finished filling out, signing, and sealing the form, please enclose the documents for identity verification and the application fee, and mail them by registered mail to our "Personal Information Inquiry Desk" at the address above.

 

A. Our prescribed application form
  1. * Please note that only our designated application forms will be accepted, and we will not accept any requests submitted in any other format.
  2. * If we are unable to process your application due to incomplete information, unclear sections, or other deficiencies in the application form, we will contact you at the contact information provided on the application. Please note that if we do not receive your resubmitted documents within two weeks of our contact, we will treat your request for disclosure as if it had never been made. (We will refund the fees you paid, minus the postage costs.)
B. Documents for identity verification
  • driver's license
  • passport

One copy of official documents such as the following:

  1. * The term "official documents" here refers to one of the following:
  • Driver's license (If there are any changes to the information on the license, please also provide a copy of the back.)
  • Passport
  • Basic Resident Register Card
  • Health insurance card (the medical record section is not required)
  • Pension book
  • Alien Registration Certificate
  1. * Please ensure that your name, current address, and date of birth are included in the copy of your identification document before sending it. If the document has an expiration date, please provide one that is valid as of the verification date.
  2. * If a copy of your identification document is not included, or if we are unable to verify your identity due to unclear sections or other reasons, we will contact you. We apologize for the inconvenience, but please resubmit your documents.
C. Application fee

[For those who wish to receive "A. Our prescribed application form" (including procedural instructions) by mail] 1,000 yen in cash
[For those who download "A. Our prescribed application form" (including procedural instructions)] 800 yen in cash

  1. * All expenses, including the cost of downloading and printing "A. Our prescribed application form," the cost of obtaining identification documents, and postage to our company, will be borne by the applicant.
  1. * Applications are accepted by mail only. Please note that we cannot accept requests made in person at our store.
  2. * Please note that all documents submitted in connection with your disclosure request, including identity verification documents, will not be returned. However, all submitted documents will be properly managed by our company.

Request by agent

If the person making the request is the legal representative of the individual, a minor, or an adult under guardianship, or an agent authorized by the individual to make the request for disclosure, etc., please enclose the following documents. Also, if the authorized agent is a lawyer, please enter their lawyer registration number in the remarks section.

In the case of a legal representative

Required documentsremarksNumber of sheets required
Our prescribed application form 1 letter
Identity verification documents 1 letter
Family register extractDocuments to confirm legal representation
(In the case of a parent or guardian, a copy of the "Certificate of Residence" or "Health Insurance Card" that lists both the person and their representative and indicates their relationship is also acceptable.)		1 letter
Identification documents of the agent 1 letter

In the case of an agent appointed by power of attorney

Required documentsremarksNumber of sheets required
Our prescribed application form 1 letter
Identity verification documents 1 letter
Identification documents of the agent 1 letter
Our prescribed power of attorney form「当社所定の委任状」 [PDF 17.9KB]PDF1 letter
The person's seal certificate 1 letter
  1. * Please note that we will not be able to proceed with the procedure if there are any missing or incomplete documents to verify that you are an authorized representative.
  2. * As a general rule, the recipient of the disclosure results will be the agent. Furthermore, it is not possible to designate a recipient other than the individual themselves or the agent who made the disclosure request.
  3. * Please note that if an agent is designated as the recipient, we will not be held liable for any failure to receive the disclosure results, regardless of the reason.

Fees and methods of collection (only for "disclosure requests" and "requests for notification of purpose of use")

A fee will be charged for each request for "Notification of Purpose of Use" or "Disclosure." (1,000 yen if you wish to receive procedural instructions and request forms by mail, 800 yen if you do not.)
If the fee is insufficient or not included, we will contact you accordingly. If the fee is not paid, we will treat the request for disclosure, etc., as if it had not been made.
Fees are only required for requests for notification of purpose of use or requests for disclosure. There are no fees for requests for correction, suspension of use, etc.
 

  • Regarding the billing procedure

    We will now explain the procedures for making a request. Requests made under the Personal Information Protection Act include the following:

    • Request for notification of the purpose of use of personal information
    • Request for disclosure of personal information
    • Request for correction, addition, or deletion of personal information (however, only if the content of the personal information is inaccurate)
    • Request to stop the use, deletion, or provision of personal information to third parties
  • Regarding the procedure
     

1. Obtaining documents

Please download and print one copy of the "Personal Information Disclosure Request Form," one "Personal Information Change Request Form," or one "Personal Information Use Suspension Request Form" from the link below. (Alternatively, please call our Personal Information Inquiry Desk listed at the end of this notice, and we will send you the necessary documents.)

Download the document here

「個人情報開示等請求書」 「個人情報変更等請求書」 「個人情報利用停止等請求書

2. Mailing of documents

Please fill out the disclosure request form with the necessary information and mail it to our Personal Information Inquiry Desk. Please also include documents that can verify your identity.

3. In the case of a request for notification and disclosure of the purpose of use

When requesting notification or disclosure of the purpose of use, a fee of 1,000 yen or 800 yen in cash is required for each application. Please send the cash and application documents by registered mail.

4. Requests for correction, addition, or deletion

There is no fee for requests for correction, addition, or deletion of personal information. However, please specify the personal information you wish to correct or delete. Also, please include documents demonstrating that the information is inaccurate.

5. In the case of a request to suspend use, delete, or stop providing to third parties.

There is no fee for requests to suspend use, delete, or stop providing personal information to third parties. However, please specify the personal information you wish to have suspended use of.

6. Identity Verification

We will verify your identity. Please understand that this is a necessary step to prevent your personal information from being accidentally leaked to others.

7. Investigation regarding your billing details

Our personal information inquiry desk will investigate the details of your request.

8. Sending of the response form

Based on the results of the investigation described in item 7 above, we will send you a response letter. Please note that we may not be able to fulfill all or part of your disclosure request. In that case, we will inform you of this in the response letter.

How to respond to your request

We will send a written response to the address and name provided on your application form via registered mail.
Please note that if the purpose of use of personal information is already stated in our designated documents, we will omit notification of the purpose of use. Examples of such documents include moving estimates and travel application forms. Please check your copy.
 

  1. * Please note that we will not be held liable for any postal accidents or non-delivery of response documents during the mailing process, except in cases attributable to our negligence.

Purpose of use of personal information obtained in connection with requests for disclosure, etc.

Please note that personal information obtained when you request disclosure will only be used to the extent necessary for investigating the request, contacting you and your representative, verifying your identity, collecting fees, and providing a response, and will be properly managed by our personal information inquiry desk.

Reasons for not disclosing personal information

Disclosure will be withheld in the following cases. If disclosure is withheld, we will notify you of this decision and the reasons for it. Please note that even in cases of non-disclosure, the fees received will not be refunded.

  • If the address listed on the application form, the address listed on the identification documents, and the address in the data held by our company do not match, or if the applicant cannot be verified.
  • If the invoice receipt confirmation or response document sent by our company is returned to us instead of being delivered to the address you specified,
  • If the legitimate power of attorney cannot be confirmed when an application is made by an agent
  • If there are any deficiencies in the required application documents
  • If the personal information does not fall under the category of personal information subject to disclosure, etc.
    An example of personal information that is not subject to disclosure is personal information entrusted to us by other companies when we are contracted to perform transportation services or other related tasks.
  • If there is a risk of harming the life, body, property, or other rights and interests of the person concerned or a third party.
  • In cases where it would violate laws and regulations

Updated on February 15, 2018

Personal Information Inquiry Desk

Complaints and Consultation Desk for Personal Information, Compliance and Risk Management Division

Address101-8647
2 Kanda Izumicho, Chiyoda-ku, Tokyo
telephone number03-5801-1111 (Representative)
Weekdays 9:00 AM - 12:00 PM, 1:00 PM - 5:00 PM (excluding Saturdays, Sundays, New Year's holidays, and public holidays)
Fax number03-5801-1985

個人情報に関するお問い合わせ

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