Handling of Personal Information (General)

When acquiring customer information, we will clearly state, notify, or publicly announce the purpose in advance, and will use the information lawfully and fairly within the scope of that purpose. We primarily use customer information to provide our products and services such as courier services, moving services, and travel, to provide information about products and services, to conduct surveys, to conclude and fulfill contracts, to collect debts and fulfill obligations, and to perform other related tasks. However, if it becomes necessary to use customer information beyond the scope of the stated purpose, we will inform the customer of the new purpose in advance. If you do not agree to the new purpose, you can stop such use at your own discretion. In addition, in the sale of insurance products, we handle customer information in order to conduct solicitation activities and provide various services as an agent for non-life insurance companies.

We primarily obtain customer information such as your name, address, and telephone number through application forms, contracts, and questionnaires. We may also obtain information via the internet, email, or postcards during campaigns and other promotions. Please note that if we are unable to obtain optional information, we may be unable to provide our products and services or respond to your inquiries and consultations. Furthermore, in order to conduct our business, we may handle personal information entrusted to us by client companies and organizations.

Except as required by law, we will not disclose or provide your information to third parties without your permission. When we provide your personal information to external parties, such as business partners, based on your consent, we stipulate in the contract that they must manage the information in the same way as we do, and we periodically verify the management systems of our business partners. In addition, when you pay for our products and services by credit card, we will provide your credit card number, expiration date, and other information electronically to payment processing companies with whom we have a partnership, or to the credit card company to which you are a member, for the purpose of payment processing.

We properly manage the personal information provided by our customers and take appropriate and reasonable protective measures, both technically and administratively, to prevent leakage, loss, or damage of personal information.
When handling your personal information, we take the following measures:

• Establishment of a personal information protection system (appointment of a person in charge, clarification of roles and responsibilities, establishment of a reporting system for emergencies, etc.)
• Measures to prevent unauthorized access from external sources, etc.
• Implementation of regular inspections and audits
• Implementation of internal training on the protection and appropriate handling of personal information.
• Understanding the external environment (If transferring overseas, confirm the legal framework regarding personal data protection in the destination country and the personal data protection measures of the destination company).

Furthermore, at our company, we have appointed a person responsible for the protection and management of customer personal information in each department that handles such information, and we ensure proper protection and management under the direction of that person.

当社では、海外に引越しされる場合など、お預かりしたお荷物を海外のご指定先に運送するために、お客様の個人情報を海外にある第三者（当社グループ会社を含む）に個人情報を提供することがあります。
その場合、提供先の国名および提供先の海外の個人情報保護制度、提供先が講ずる個人情報の保護のための措置に関する情報については、つぎをご確認ください。
（個人情報保護委員会WEBサイト：外国における個人情報の保護に関する制度等の調査）

We always take appropriate measures to ensure that our customers' personal information is accurate and up-to-date. If you wish to request disclosure of information about yourself, please contact the personal information inquiry desk listed below. After verifying your identity, we will respond promptly within a reasonable scope. In this case, a fee may be charged in accordance with our regulations.

We will protect the information of minors provided to us in the same way as we do for adults. However, for those under 15 years of age, we may obtain parental consent as needed.

Complaints and Consultation Desk for Personal Information, Compliance and Risk Management Division

個人情報に関するお問い合わせ

Nippon Express Co., Ltd.
101-8647
2 Kanda Izumicho, Chiyoda-ku, Tokyo
Shinjiro Takezoe, President and Representative Director

Nippon Express Co., Ltd. Personal Information Management Officer
Executive Officer in charge of Compliance and Risk Management Department
(For inquiries, please contact the same number as above, item 8.)