Optimizing Logistics
Ideal for customers who require call center functions and transportation services.
Our expert staff will provide comprehensive support for business expansion and efficiency improvements.
Contact Center Services
Contact Center Services
Service Features
For Customers with These Need
- We want to contact applicants and deliver prizes for sales promotion campaigns and other events.
- We would like to collect all important documents from each branch office at once (and we would also like you to handle the collection coordination).
- We have a defective product (recall) and would like to handle customer inquiries and collect the defective product.
We offer high-quality services, including call center functionality!
Call center functions in general
Receiving and making calls from consumers, and arranging subsequent transportation, etc.
You can entrust all your logistics-related tasks to us.Complete system integration
The request details received by phone will be linked to our system.
We can arrange for pickup and delivery services nationwide.Reduced lead time
We provide a one-stop service, from receiving collection requests to arranging and carrying out the collection process.
This will lead to a reduction in lead time.
Service Plans and Steps to Use the Service
Service Plans
Main functions of a contact center
| CTI System | This system integrates computer functions with telephone functions. It databases received information, allowing you to refer to past history for more accurate responses during subsequent interactions. |
|---|---|
| EDI function | This function links telephones with our core system to automatically send collection requests to our nationwide delivery branches. |
| IVR function | Our unmanned automated voice response system allows for 24-hour service. |
| Outbound function (Outgoing calls) | Based on customer requests, multiple operators will make calls in parallel, conduct preliminary checks with users, and manage the progress as it progresses. |
| Inbound function (Receiving/Receiving Power) | We can accept customer requests via toll-free numbers and other lines (such as arranging transportation based on phone inquiries). |
| For our customers only Reception dial function | Because a dedicated operator who understands the details of each case handles it, we can respond quickly and improve customer satisfaction. |
Contact Center Overview
| name | Nippon Express Contact Center |
|---|---|
| Business Hours | 平日： 8:00～18:00 * Operates 365 days a year, 24/7. IVR (Interactive Voice Response) function is available 24 hours a day. |
| Usage fee | The service fee varies depending on the type of work requested. Please contact us via the inquiry form for details. Contact Center Service Inquiry Form |
| Service Area | All over Japan |
Contact Us
We accept inquiries regarding Contact Center Services.
Download materials
We provide details about our services and case studies.