Customer Service Center

Responding promptly to customer orders and ensuring reliable delivery.
Integrated operations connecting logistics and customers.

NX's customer service centers work seamlessly with logistics centers and delivery networks, connecting the entire process from order placement to shipment and delivery. Prompt, reliable, and attentive service allows customers to focus on their core business while simultaneously improving customer satisfaction.

Index

Key Capabilities
Solutions
Case Studies
Global Network
Related Capabilities

Key Capabilities

Centralized management of orders, inquiries, and shipments.
By unifying the operation of the logistics center and customer service center, we can smoothly share information such as inventory checks and urgent shipping instructions. We coordinate the process from order and inquiry reception to shipping and delivery, ensuring a fast and reliable response.
Real-time inquiry of inventory and delivery status
By linking with the logistics center's inventory management system, we can instantly grasp real-time inventory status and the latest status of shipments in transit. We can also respond to inquiries about delivery dates and delivery changes on the spot, ensuring both accuracy and speed in customer service.
Full outsourcing of customer service
We handle all aspects of orders, inquiries, and defect reports from retailers and end-users on behalf of our clients. We comprehensively manage everything from entering order data into customer systems and progress tracking to accepting equipment rentals, as well as handling returns and refurbishment, significantly reducing our clients' workload.

Solutions

After-sales service operation that integrates the supply of maintenance parts and customer support.

By integrating the operation of our customer service center and spare parts warehouse, we can respond quickly to customer orders and inquiries, from inventory checks to defective product retrieval and replacement shipments. Furthermore, by collaborating with the NX Group's global transportation network, we can immediately select the most suitable transportation method according to the volume and urgency of delivery, ensuring a fast and reliable supply of parts.
Operating a delivery call center that connects with the field.

We have established a delivery call center to handle everything from checking shipping and delivery status, providing advance notice of delays, and arranging the collection and redelivery of defective products. By leveraging NX's delivery network and information infrastructure, we are able to coordinate shipping operations and customer support in real time, enabling meticulous service and supporting a stable supply chain.