FAQ

Please check here.
https://www.nittsu.co.jp/relocation/service/moving/abroad/import.html

Yes, we can. We will pack the outer packaging in cardboard.

Please check here.

https://www.nittsu.co.jp/relocation/service/moving/abroad/pet.html

Yes, it is possible.
However, items purchased within the last six months are considered new and are subject to taxation. In principle, importation is not permitted without paying taxes (consumption tax and customs duties) at the customs office of the destination country. Please note that even if six months have passed since purchase, unused items are still considered new. Also, for new items that have not been assembled, assembly will not be performed upon arrival.

I can send it.
New items are generally subject to taxation and customs inspection, so a receipt is required. Please submit a receipt that shows the items and prices, and fill in the item names and prices as accurately as possible on the packing list.
There may also be restrictions on the quantity of certain items you can bring in, such as medicines (soap, contact lenses, etc.). Please contact us for details.

For furniture that doesn't fit in boxes, our staff will pack it according to the size of the shipment.
We use sturdy export-grade packaging materials, including shock-absorbing bubble wrap and cardboard inserts. For clothing, we can also use hanger boxes; please contact us in advance.

We will deliver the items on the day of your move. If you would like us to pack your belongings in advance, we will deliver cardboard boxes and packing materials to you. Please contact us by the day before your desired delivery date. If you are not home at the time of delivery, we will leave the items at your doorstep.

There are strict regulations regarding food products. Please refer to this page for details.

Important points regarding different types of luggage

There are no restrictions on the type of cardboard boxes you can use, so please feel free to use them. However, if the cardboard boxes are of varying sizes, it may reduce the efficiency of loading during outer packaging. Ideally, please use cardboard boxes of the same size and material as much as possible. If you have enough time to prepare, we recommend repacking your items into our cardboard boxes.

We offer transportation services for your move.
Since pianos are delicate items, the work will be carried out by a piano specialist.
Please confirm your preferred date and time for the work, the recipient's name, address, and phone number before submitting your request.

During the moving process, there are many situations where we need to ask for your instructions or consent, and to avoid any problems, we require your presence during the move. If you are unable to attend, please arrange for someone to be present on your behalf.
Please note that when a representative is present, common problems include mistakes such as misplacing items to be transported and items not to be transported, and incorrect placement of household goods. Therefore, if you are asking a representative to handle the work, please discuss all the details with them beforehand.

The time required will vary greatly depending on the amount of luggage, building conditions, traffic conditions, and the type of work you require. Therefore, we will make an individual assessment after checking various conditions and circumstances, and will provide you with details after the site visit.

Generally, there is a fee for disposing of bulky waste such as furniture, but please contact our staff if you wish to use this service.
Please note that we cannot accept general household waste.

Depending on the amount of luggage, the work may take 2-3 hours, a full day, or even several days. We will inform you of the exact timeframe after our initial inspection.

The following documents are required for shipping your package from India.

• Copy of passport (photo page)
• VISA copy
• Export application documents (with your company's letterhead, signed by you, 3 copies for airmail, 4 copies for sea mail)
• Importer confirmation slip
• Packing list
• Flight ticket copy (e-ticket acceptable)
• Declaration of unaccompanied goods (2 copies)

We will provide you with some documents, and our representative will explain the details to you.

This is required to prove that the items are moving belonging to the person (the shipper) who is relocating.

We will handle the customs declaration, so please prepare the necessary documents.
Please remember to declare your personal belongings and unaccompanied baggage upon arrival in Japan.
If you forget to fill out the personal baggage/unaccompanied baggage declaration form and are unable to submit it to customs upon arrival, special procedures will be required.

In the event of any damage to the items we collect, repair will be the primary responsibility. For items sold as a set or pair, only the item that is lost or damaged will be covered.
Insurance coverage is determined by the customer after the packing list is created, and payment is made accordingly. Please note that the following items are not covered by insurance.
Damage caused by intent or gross negligence
Damage to the goods due to natural wear and tear, inherent defects, or nature.
Damage caused by natural disasters
Scratches, abrasions, and paint peeling on vehicles (cars, motorcycles, bicycles, etc.)
Tuning adjustment of musical instruments
Damage to clothing due to stains and insect infestation.
In the case of electrical products, if the exterior is undamaged but the product becomes unusable, what is the damage?
Other terms and conditions of the insurance policy and exclusion clauses apply.
We usually require notification within 1-2 weeks; complaints made after a longer period may be difficult to process.

You can send your package in advance even if your local address is not yet determined.
We can also ship using your work address, phone number, or a relative's phone number.
It will take some time for the package to arrive at the Japanese (local) port, so please contact us as soon as your phone number and address are confirmed, and we will assist you.
To clear customs duty-free for moving goods, you will need personal documents such as a long-term stay visa for that country. If you are applying for a visa or traveling as a tourist, clearing customs with moving goods can be difficult, but please consult with us and we will propose various solutions.

Your items can be stored free of charge for one month in our temperature-controlled warehouse and one month in our NX bonded warehouse in Japan (a total of two months). After that, storage fees will apply.
The "warehouse" referred to here is a room-temperature warehouse, the same temperature as the outside air. Furthermore, in Japan, for storage exceeding one month, storage will be in a temperature-controlled warehouse (with air conditioning) (for a fee).

For moves involving multiple loading/unloading locations, please provide details when requesting a quote so we can propose the most suitable plan.
For example, you could give a chest of drawers and a washing machine to a friend who lives nearby, and ask them to drop off the items at your friend's house on your way to your new place.

Yes, it's possible. We can store your items for a certain period of time, so please contact us to discuss your needs.

Since customs clearance procedures will be carried out after you have entered the country, you will not be able to receive your luggage immediately after arrival (on the same day or the next day). Also, please note that if you have air and sea shipments, they cannot be cleared through customs simultaneously. For detailed schedules, please contact our representative as they depend on the arrival dates of the vessel and aircraft.

Yes, it is possible. Please consult with our staff in advance.
We recommend that you first set up your belongings (furniture, etc.) in your storage unit before receiving your shipment from overseas. This is to avoid situations such as, "The dishes arrived, but I don't have a cupboard to put them in."

As a general rule, you can send unaccompanied baggage up to six months after your departure from India (up to the time of customs declaration in Japan). Even in this case, you will need proof that your family member has left India and traveled to the destination of your luggage. We request that you submit a copy of the boarding pass stub and a copy of the page of your passport with the exit stamp.