Customer Service Center

From Customer to Delivery, Fast & Sure
Integrated Operations Connecting Logistics to Customers

NX customer service centers coordinate with logistics centers and delivery networks, seamlessly linking processes from the receipt of orders through to shipping and delivery. Through fast, reliable, and meticulous service, we offer an environment that allows our customers to concentrate on their core operations, in turn increasing the satisfaction of their own customers.

Features

Centralized Management of Orders, Responses to Inquiries, and Shipping

By centralizing management of logistics centers and customer service centers, we achieve seamless sharing of information such as inventory checks and urgent shipping directives. We coordinate processes from receipt of orders and inquiries through to shipping and delivery, ensuring swift and reliable service.

Real-Time Inventory and Delivery Status Inquiries

We connect with inventory management systems at logistics centers, offering instant tracking of real-time inventory statuses and the latest status of goods in transit. We can also respond to changes in delivery and inquiries regarding delivery times on the spot, offering fast, accurate customer service.

Full-Service Customer Support Outsourcing

We handle issues such as defect reports, orders, and inquiries from retailers and end users entirely on behalf of our customers. Our comprehensive service includes everything from entry of order data into customer systems to progress management and receipt, return, and refurbishment of rental equipment, significantly reducing our customers’ workload.

Solutions

After-Sales Service Management Integrating Customer Service with Supply of Maintenance Parts

Integrating the management of customer service centers with maintenance parts warehouses allows us to respond promptly to orders and inquiries from customers, handling everything from inventory checks to recalls of defective products and shipment of replacements. Moreover, we coordinate with the global transport network of the NX Group for instant selection of optimal transport methods based on the volume and the urgency of delivery. This allows us to rapidly and reliably supply parts.
Delivery Call Center Operation Linked with Worksites

We have established a delivery call center to cover everything from confirmation of shipping and delivery status to advance notification of delays, collection of defective products, and arrangement of redelivery. Leveraging the NX delivery network and information infrastructure, we link shipping sites with customer service in real time, allowing us to provide timely recommended actions to support stable supply.