Moving within Thailand

Moving process within Thailand

We will guide you through the process from applying for your move to delivery to your new address as described below.

1. Inquiries (phone/email)
2. Site visit, meeting
   • Checking the amount of luggage
   • Preparation of a quotation (upon request)
   • Packing material delivery *Arrangement will be made upon consultation only if you confirm your use of our services.
   • Sorting luggage
3. Collection service: Packing and creation of a packing list will be handled by our company.
4. Invoice amount confirmed and payment *For individual payments
5. Delivery of your package

Regarding new inquiries

For new inquiries, please contact us via the email address below.

Regarding the site visit (*Required)

We will check the total amount of household belongings in your home and explain any important points to note.

We are currently conducting remote site visits using Microsoft's TEAMS app (we can also use Google Meet if using the TEAMS app is difficult).

TEAMSアプリ使用方法 GOOGLE MEET使用方法

• * Please note that the operation may differ depending on the model of your smartphone or tablet.
• * We sincerely apologize, but due to security reasons, we are unable to conduct remote site visits using apps such as LINE or ZOOM.

*Please provide your shipping volume and estimate.

Based on the volume of your shipment, we will issue a quotation within a day or two and a representative will contact you.

If you wish to use our services, please review the quotation details.
Please sign the quotation and return it to us via email.

• * Cancellation fee
  If you request a cancellation or postponement on or the day before the scheduled pickup date due to your own circumstances, a cancellation fee will be charged.

Delivery of packaging materials

Packing is included in the service on the day of the move,
If you wish, we can deliver some of the packaging materials in advance.
If you are unsure about how to pack fragile items, please contact our staff or have our packing staff pack them for you on the day of delivery.

About packaging materials

• * Arrangements will be made only after consultation if you have confirmed your use of our services.

Sorting luggage

The key to a successful move is sorting.
Please sort your belongings before the pickup date.
If you would like sorting stickers, please consult with the person in charge.

Pickup work

Our packing staff will come to your location to pick up and pack your items.

• * If prior notification to the condominium is required, please inform the reception desk of your residence of the scheduled removal date.

On the day of the work, before the workers enter the room, please be sure to:
We will enter your room only after confirming that your original passport, valuables, and any provided items are not mixed in with your moving belongings.

Furthermore, if any of the included items are mixed in with the items being packed, it would require opening all the boxes again.
Depending on the amount of luggage, additional charges may apply, so please be sure to take this into consideration.

貴重品管理に関するお願い

On the day of the event, one of our representatives (a Thai interpreter or a Japanese person) will prepare the packing list.
Please review the contents, fill in the insurance amount, and sign.

梱包明細書の確認

*Confirmation of billing amount and payment

We will contact you with the finalized invoice amount (including insurance premiums, taxes, etc.), and we would appreciate it if you could make the payment via bank transfer.

After payment,
Please send us the payment details via email attachment.
*Our accounting department will confirm receipt of the payment.

Package delivery

Once your package has been delivered, please check to ensure that nothing is missing or damaged.

If there are any damaged items, please keep the damaged items and take photos of them, etc.
Please contact us by email.

Email address: nelt-bkk-jp-removal@nipponexpress.com